Frequently asked questions

The most typical reason for any mowing delays is rain. Depending on the upcoming forecasts, we do our best to work through light to medium levels of rain when it is safe. We will always be out the next day if we are behind for whatever reason. Due to delays, we never skip properties or leave work unfinished.

We mow in light rain or after the rains subsides.

You can decide whether it's too wet to mow on rainy days. If you want to skip a mow, you must phone or email us ahead of time, not when we arrive; otherwise, you will be charged a travel fee. Your next mow will be on your next planned day if you miss a service. If it rains excessively throughout the day, we will usually be there the next day if weather permits. If it rains any day in the week leading up to your mow day, we may have to move your mow day forward one day to get back on track. We will not skip or miss a service day unless you want it, and if we do, we will contact you to explain why we were unable to make it out on your planned mow day.

Note, we do not operate during statutory holidays.

Our clients expect us to mow their grass on time as a professional lawn care service. This necessitates us making sound judgments about when to mow. During the months when your grass is actively growing, it is preferable for us to come out and mow the lawn wet rather than skipping the lawn and risking it lasting weeks without a trim. It's possible that ruts will form in your grass if it's damp when you mow it. Almost all of these ruts are temporary and will disappear when the lawn dries down. If your lawn becomes too wet to mow on your planned day, please notify us immediately and we will gladly suspend your service. We do our best to make the best option for our clients, but due to the subjective nature of this type of circumstance, getting it right every time for each client's preferences might be difficult.

We work from Monday through Friday. If necessary, Saturdays will be used to make up for any rain delays. On certain days, we will be in select neighborhoods, and we will provide you a specific service day for your lawn. Every week, we make every attempt to stick to the same route. Because a variety of circumstances can influence our schedule, we cannot promise an exact time or time range on any given service day.

If you have a preferred day, we make every effort to accommodate each client's preferred mow day; unfortunately, the day we mow your lawn each week is usually determined by your property's postal code.

Normally, we visit each neighborhood several times every week, although this is not always the case.

We provide two different mowing frequencies, depending on how busy our schedules are: weekly mowing and every two weeks (bi-weekly) mowing. With all of our services, there is no minimum number of mows or contracts.